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Talking Thai <> English Phrasebook
Talking Thai <> English Phrasebook
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Support
Easy Answers from Our FAQ
Please check our
Frequently Asked Questions (FAQ) list.
As customers ask questions, we place the
answers on the FAQ. The answer to your question may be just one tap
away.
Purchasing/Downloading/Ordering/Billing/Accounting Issues
If you have any ordering, billing, or accounting issues, or if you
have any problems purchasing or downloading the product from the
app store, you need to contact:
Apple, Google, and PayPal do not share any customer information with
us whatsoever or give us the ability to see or make any changes to
your account.
If you are looking for a refund, see below.
Technical and Content Issues
Paiboon Publishing and Word in the Hand™ Inc. offer e-mail
support for the following technical issues:
- problems using the product on your device
- problems with the content (e.g. words, definitions)
Please check our
Frequently Asked Questions (FAQ) list.
As customers ask questions, we place the
answers on the FAQ. The answer to your question may be just one tap
away.
If you still want to send a support question to Word in the Hand, send
e-mail to support@word-in-the-hand.com.
In your email, tell us:
- Your name.
- Make and model of your device/computer:
If iOS, do you have an iPhone, iPad, or iPod Touch?
- Your Operating System:
For iOS, you can find this in the Apple
"Settings" app on your device's home screen (in Settings, look under
"General...About...Version").
We will respond to your question within 5 business days. We can
answer most questions within that time. However, particularly complex
technical questions might need to be forwarded to Word in the Hand's
technical staff. In this case, we will respond to you within 5 days
to let you know your question has been forwarded, and you should
expect a response within 30 calendar days (typically much more
quickly).
Buy with confidence knowing we offer a money-back guarantee:
After you purchase your product and take a
reasonable time to try it
out,
we will be happy to give you a full refund for any reasonable cause
(e.g. if the product does not function as advertised, if the product
is not compatible with your device/computer, if you accidentally
purchased twice or on the wrong account, if you misunderstood the app
functionality).
To get an immediate refund for Android or Windows purchases, just
email us at orders@word-in-the-hand.com.
For iOS (iPhone, iPad, iPod Touch), Apple zealously maintains total
control of the purchase process and does not give us developers a way
to issue refunds to you directly. So, you will need to contact
Apple first to request a refund, and of course if they ask us to
confirm we will say yes in all the cases above. In theory it is possible
that Apple might refuse the refund, and this is beyond our control,
but in years of selling this product since 2010,
it has never happened: Apple seems
to just issue refunds on request.
Software Versions
To see a list of all software versions so you can find out what
changed, visit
this page.