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  Talking Thai <> Eng Dictionary
for Android Smartphones and Tablets

Frequently Asked Questions (FAQ)

 
 
 

Features Questions:

Q: Wow! How do I use this?
Q: Will this run on my Apple iPhone/iPad/iPod Touch?
Q: Will this run on my laptop?
Will this run on my PC?
Will this run on my Mac?
Q: Can I look up both English and Thai words?
Q: Will I see actual Thai script (the Thai alphabet)?
Q: Do I have to read Thai to use this dictionary?
Q: Do I have to be on the Internet to use the Dictionary?
Q: Does the dictionary talk?
Q: Can I speak to the dictionary?

Purchase Questions:

Q: How can I purchase the dictionary?
Q: What if my device doesn't come with Google's Android "Market" app?
What if my device doesn't come with Google's "Play Store" app?
Do you sell an APK by download?
Q: Can I buy the app using PayPal?
Q: Is there a money-back guarantee?
What is the evaulation/return policy?
Q: Is there a free trial version?
How do I evaluate the dictionary?
Q: Do I get free lifetime upgrades to later Android versions?
Q: Is one purchase good for multiple Android devices?
Q: How do I install the app on additional Android devices?
Q: Do I get free lifetime upgrades to other platforms (e.g. iPhone)?
Q: How often do you update the app?
What is added in updates?
Q: If I already have the iOS/Windows/Palm dictionary, can I get a discount?
Can I trade in my older version for the Android version?
Q: Do you offer an academic discount?
Q: Can I get a discount for bulk purchases in our business/school/institution?
Q: What changed in each version of the software?

Requirements/Compatibility Questions:

Q: What kind of Android Device do I need?
Q: How much space do I need on my device?
Q: Can I move the app to the SD card?
Q: Will the dictionary run on the Amazon Kindle Fire?
Can I download the dictionary from the Amazon Appstore?
Q: Will the dictionary run on Sony-Ericsson devices?
Why do dictionary definitions shift left and right on Sony-Ericsson devices?
Q: Will the dictionary run on Samsung devices with Android 2.2.1?
Why does my dictionary give license errors on my Samsung with Android 2.2.1?
Q: Why are entries sometimes cut off on Android 3.X devices?
Why do entries sometimes shift to the left or right on Android 3.X devices?

Licensing Questions:

Q: How does the app licensing work?
Why does the app say "Unable to verify your purchase of this app"?
Does your app use Google Android Market Licensing?
Does your app use Google Play Licensing?
Does your app use Android Licensing Verification Library (LVL)?

Keyboard Questions:

Q: Do I have to purchase a separate Thai keyboard?
Q: What does the Paiboon Keyboard look like?
Q: Can I use my favorite Android keyboards?
Q: Why don't I see the Paiboon Keyboard?
How do I activate the Paiboon Keyboard?
Q: How do I switch keyboards in Android?
Q: How can I easily switch from the Paiboon Keyboard to another keyboard?
Q: Can the dictionary automatically switch between English/Thai keyboards?
Can I make the keyboard follow which dictionary section I'm in?
Q: Can I use the Paiboon Keyboard to type Thai Script in other apps?
Q: Why does the Paiboon Keyboard appear in other apps?
Q: Why does the Paiboon Keyboard get de-selected every time I reboot?

Using the App Questions:

Q: Why does the app always start on the Help screen?
Can I make the app start where I left off?
Should I exit the app using Back or Home?

Companion Material Questions:

Q: What other Thai learning materials are available?
What else does Paiboon Publishing produce?
Which Thai books work best with the dictionary?

Features Questions and Answers:

Q: Wow! How do I use this?
A: Talking Thai-English-Thai Dictionary

This Talking Thai-English-Thai dictionary is an app that runs on hundreds of varieties of smartphones and tablet devices that use the best-selling Android operating system from Google, available from a huge variety of device manufacturers including Samsung, HTC, LG, ViewSonic, Toshiba, Motorola, Sony Ericsson, Acer, Dell, Huawei, Lenovo, Creative, and others.

Word in the Hand and Paiboon Publishing also offer separate versions of our app which run on Apple iOS devices (iPhone, iPad, iPod Touch) and Microsoft Windows notebooks and PCs.

To use the software, you simply run the program and start typing letters of your word. As you enter each letter, the dictionary jumps closer and closer to your word, and typically after only a few letters, you have found your word. Each entry contains English, Thai written using the Thai alphabet, and Thai written using a convenient English-like pronunciation guide. So you can read and search for Thai words even if you don't read Thai script.

We have lots more information about the dictionary on our overview page, including the exact requirements for your Android device.

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Q: Will this run on my Apple iPhone/iPad/iPod Touch?
A: For those devices, you want to get our Apple iOS app.

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Q: Will this run on my laptop?
Will this run on my PC?
Will this run on my Mac?
A: If your laptop or PC runs Microsoft Windows, you want to get our Windows App.

If your laptop runs Mac OS, it is also possible to run our Windows dictionary software inside a Windows emulator as explained here.

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Q: Can I look up both English and Thai words?
A: Yes. Most dictionaries let you look up English words, and some also let you look up Thai words using Thai script. But Paiboon's revolutionary three-way design bridges the gap for English speakers by introducing a third section where you can look up Thai words that you hear by their sound, using the same easy-to-read pronunciation guide:

Thai Sound section

Search-by-Sound™ has been a hallmark of all Paiboon dictionaries since 2002.

For more information on Search-by-Sound and why it's so useful for Thai, click here.

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Q: Will I see actual Thai script (the Thai alphabet)?
A: Yes you will. Our dictionary comes with highly readable Thai fonts and allows you to set the font size as big as you want! You don't need any extra software to display Thai characters or even to search for Thai words using the Thai alphabet. We provide a handy on-screen keyboard to help you type Thai letters, or you can use your favorite third-party keyboard.

If you don't read Thai script, our dictionary is still just as useful! Every time a Thai word appears, it's written in the Thai alphabet, but also in an easy-to-use, English-like pronunciation guide, so you can read and sound out Thai words without needing to read Thai script. And thanks to our indispensable Search-by-Sound™ feature, you can even find Thai words by their sound without needing to know the Thai alphabet.

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Q: Do I have to read Thai to use this dictionary?
A: No. Our dictionary is equally useful to casual travelers who don't read Thai and serious students who do, because every time a Thai word appears, it is written both in the Thai alphabet and in an easy-to-use, English-like pronunciation guide. So you can read and sound out Thai words without needing to read Thai script. And thanks to our indispensable Search-by-Sound™ feature, you can even find Thai words by their sound without having to know how they are spelled in Thai!

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Q: Do I have to be on the Internet to use the Dictionary?
A: No. When you purchase our app and run it for the first time, it downloads all the dictionary definitions and sounds from the internet to your device. You can then look up words in the app, and play all the high-quality sound recordings of each Thai word, without being connected to the internet or incurring any data charges. All the entries and sounds are stored right on your device. Works on a plane or on the train.

Our Android application uses Google Play Licensing (formerly "Android Market Licensing," and also known as Android Licensing Verification Library or LVL) in order to verify your purchase. Google Play Licensing periodically requires access to the internet. The license check is done on very rare intervals (it's done when you first download, install, and activate our software, and then it's done every 15 days with multiple days of grace period in case you don't happen to be on the internet on the day that Google checks). So, in the vast majority of cases, customers never notice the license checks. In extreme cases, if your device is off the internet permanently for an extended period of time, you may see a message saying "Unable to verify your purchase of this app." In that case, you need only connect your device to the internet once (for example, bring it to an internet cafe with WiFi), run the app once, and the license will be valid again for at least 15 days. If you are having problems with the license check, see below.

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Q: Does the dictionary talk?
A: Yes. You can click on any Thai word in the dictionary to hear a high-quality sound recording of a native Thai (Kun Benjawan of Paiboon Publishing) speaking that word.

Click the buttons to hear some sample sounds:

Say goodbye to robot voices and limited sound sets: our comprehensive sounds set a new standard in the industry.

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Q: Can I speak to the dictionary?
A: No. Our dictionary does not have speech recognition at this time. However, you can Search-by-Sound™: when you hear a Thai word, you can look up that word by its sound using an English-like pronunciation guide. You don't have to know the Thai alphabet. Click here for more details.

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Purchase Questions and Answers:

Q: How can I purchase the dictionary?
A: To purchase and install our app, do one of these:
  • just click this button on your device:

    Talking Thai <> Eng Dictionary
    Talking Thai <> Eng Dictionary

    from Paiboon Publishing and Word in the Hand

    Buy Now
    (links to Google Play Store / Android Market)

    Money-Back Guarantee

    or

  • use Google's "Play Store" app (formerly known as Google's Android "Market" app). This app typically shows up on your device's home screen as a shopping bag (white for Play Store, green and white for Android Market). Run the app, touch the magnifying glass icon to search, and then search for "Paiboon."

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Q: What if my device doesn't come with Google's Android "Market" app?
What if my device doesn't come with Google's "Play Store" app?
Do you sell an APK by download?
A: At this time, we only sell our app through the Google Play Store (formerly known as Google's "Android Market").

We are considering listing our app in smaller stores and/or offering APK download.

If your device did not come with Google's Play Store/Android Market (which typically shows up on your device's home screen as "Play Store" or "Market" with a shopping bag icon), in most cases it is possible for you to install Play Store/Android Market onto your device. Do some Google searches for:

  • "install Android Market on [your device model here]" or
  • "install Google Play Store on [your device model here]"
However, this process may require you to "root" your device, so you might want to seek out a smartphone specialist who knows how to do the installation.

Be aware that certain Android devices, particularly the extreme low-end devices, ship with a look-alike app called "Market" that is not Google's Android Market. When you search for "Paiboon" you will not find our app in these look-alike (typically China-based) app markets. On such devices it is still generally possible to install the real Google Android Market.

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Q: Can I buy the app using PayPal?
A: Currently the Google Play Store (formerly known as Google's "Android Market") does not allow purchases using PayPal, probably becuse it is based on Google's competing Google Wallet system. Sorry for the inconvenience. In the future we are considering separate .apk sales, which we would be able to offer through PayPal.

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Q: Is there a money-back guarantee?
What is the evaulation/return policy?
A: The Google Play Store (formerly known as Google's "Android Market") has a policy that you can return any app within a 15-minute period after purchase. We believe this policy is utterly absurd, since 15 minutes is not enough time to evaulate any app, and in the specific case of our app, you will almost always need more than 15 minutes to complete the one-time download of dictionary definitions and sounds that happens when you run the app for the first time.

Therefore, after taking a reasonable amount of time to evaulate the app on your device, if it does not function as advertised, we will be more than happy to issue you a refund; contact us at orders@word-in-the-hand.com and include the email address that you used to purchase the software. Please provide as much detail as you can about the issue you are having as it will help us improve our software.

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Q: Is there a free trial version?
How do I evaluate the dictionary?
A: Currently, we do not publish a free trial version of our Android app.

Instead, we welcome you to purchase the app, take a reasonable amount of time to complete the download of definitions and sounds and evaulate the app on your device (do not worry about Google's absurd 15 minute deadline), and if the app does not operate as advertised, contact us orders@word-in-the-hand.com and we will be more than happy to issue you a full refund. Please include the email address that you used to purchase the software. Please provide as much detail as you can about the issue you are having as it will help us improve our software.

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Q: Do I get free lifetime upgrades to later Android versions?
A: Yes! We are constantly improving the dictionary by adding new features and adding more vocabulary. For example, at the end of 2010 we more than doubled the size of our dictionary to 100,000+ entries, and then at the very start of 2012 we again increased the dictionary size to 150,000+ entries, and this was available free for all existing customers who had purchased the smaller dictionaries on their respective platforms (Windows vs. iOS vs. Android). By purchasing the dictionary now, you will be entitled to download free upgrades to our Android software as new features and vocabulary become available.

Each platform (Palm OS, Windows, Apple iOS, Android) is sold separately, so upgrades do not apply across platforms.

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Q: Is one purchase good for multiple Android devices?
A: Yes! The standard policy of the Google Play Store (formerly "Android Market") is that once you purchase our app, you can install it on any number of Android devices so long as those devices are all set to to the same primary Google account that you used when you purchased our app.

Your purchase of the Android product does not entitle you to use the app on other platforms (e.g. iOS, Windows). The other platforms are sold separately. See below.

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Q: How do I install the app on additional Android devices?
A: With one purchase, you can install our app on multiple Android devices provided each device is set to to the same primary Google account that you used when you first purchased our app.

To install the app on additional Android devices, go to the Google "Play Store" app (formerly the Android "Market" app) and follow the same steps you took to find the app during your initial purchase.

You will find that the button that used to say "Purchase" now says "Install." Touch that button and the app installation will begin.

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Q: Do I get free lifetime upgrades to other platforms (e.g. iPhone)?
A: No. Each platform (Palm OS, Windows, Apple iOS, Android) is sold separately, so our free lifetime upgrades do not apply across platforms.

The simple reason for this is that all the platforms for which we've developed dictionaries so far (Palm OS, Windows, Apple iOS, Android) are completely and utterly incompatible at the developer level, and so each app has required a complete rewrite of all our app UI code from scratch with no re-use of old code. This means the development process for each is extremely costly and time-consuming for us at Word in the Hand. So it is necessary for us to charge across platforms in order for us to have any hope of recovering our development costs. Otherwise, we would simply not be able to stay in business and offer you any dictionary at all!

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Q: How often do you update the app?
What is added in updates?
A: Although we have no fixed schedule for updates, we typically update apps on all our platforms about once a year to add a large batch of new entries (we started at 42,000 entries in 2009, increased to 100,000 in 2010, and increased to 150,000 entries in 2011) and then we occasionally release additional updates to add new features or address issues with new devices.

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Q: If I already have the iOS/Windows/Palm dictionary, can I get a discount?
Can I trade in my older version for the Android version?
A: No. We sell each platform (Palm, Windows, iOS, Android) separately because, while the apps are certainly similar on the surface and we understand that generally only one platform at a time is useful for customers, it turns out that each of the different platforms (Palm OS, iOS, Windows, Android) for which we've developed dictionaries so far are completely and utterly incompatible at the developer level, and so each app has required a complete rewrite of all our app UI code from scratch with no re-use of old code. This means the development process for each is extremely costly and time-consuming for us (months for each). We hope you understand.

Another issue is that even if we wanted to have such a trade-in or discount system, the payment systems of Apple, Google and PayPal are not integrated: so there's no way for us to generate a working license of two products with one credit card purchase, nor is there a way to transfer a license to, say, Google Play (formerly "Android Market") based on an earlier valid purchase on the Apple iTunes Store. That stuff is all under the strict control of Apple and Google and they don't play friendly with each other.

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Q: Do you offer an academic discount?
A: Not at this time.

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Q: Can I get a discount for bulk purchases in our business/school/institution?
A: Our complete product line of dictionaries for Windows, iOS (iPhone/iPad/iPod Touch), and Android is a dream come true for large institutions who employ large numbers of expat workers. With a single easy centralized purchase, you could have the world's leading Thai-English dictionary for English speakers on every employee's device, smoothing their transition to the Land of Smiles and saving you both work and training costs. Plus, Paiboon Publishing offers a huge range of other Thai language learning materials for those employees who want to go deeper. If your business, school, or institution is interested in purchase of a large number of units (say, 3000-5000 units over the multi-year course of our business relationship), please contact us and we can discuss creating a customized version of our software that is easy to deploy across your entire institution.

For those who wish to make smaller bulk purchases, we would love to be able to offer bulk purchase discounts, unfortunately at this time, Google Play (formerly known as the Google Android Market) controls pricing and does not give us the opportunity to offer different prices for different quantities.

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Q: What changed in each version of the software?
A: To see a list of all software versions so you can find out what changed, visit this page.

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Requirements/Compatibility Questions and Answers:

Q: What kind of Android Device do I need?
A: Our Talking Thai-English-Thai dictionary runs on almost all Android devices with Android Version 2.2 or later.

For all the important details, see the requirements section of our Android overview page.

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Q: How much space do I need on my device?
A: Because our app includes more than 18 hours of high-quality sound recordings, we require about 380 megabytes (380MB, or 0.38GB) of free space on your device's SD card. To see how much storage you have available, run the Settings app from your device's home screen, then choose the option containing the word "storage" (e.g. "SD card & phone storage"), then look what it says under "SD card...Available Space." This must be at least 380 megabytes (380MB, or 0.38GB). Our app always stores the definitions and sounds on your SD card.

Our app also requires a very small amount (6 megabytes (6MB, or 0.006GB)) of internal storage for the core of the app itself. The core of the app must reside on your internal storage due to a limitation of the Android operating system: any app that has its own keyboard (as we have the Paiboon Keyboard) must be stored internally, otherwise the keyboard becomes un-selected each time you reboot your device. The app will install to internal storage by default.

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Q: Can I move the app to the SD card?
A: We do not advise that you move the small (6 megabyte (6MB, or 0.006GB)) core of our app from your internal storage (where it will install by default) to your SD card.

The core of the app must reside on your internal storage due to a limitation of the Android operating system: any app that has its own keyboard (as we have the Paiboon Keyboard) must be stored in internal storage, otherwise the keyboard becomes un-selected each time you reboot your device. This de-selection is very inconvenient because it means you must re-enable the keyboard each time you reboot.

However, the issue is moot for most users since the core of our app is so tiny (6 megabytes (6MB, or 0.006GB)). Our app automatically stores the big data file of dictonary definitions and sounds on your SD card in every case.

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Q: Will the dictionary run on the Amazon Kindle Fire?
Can I download the dictionary from the Amazon Appstore?
A: The first release of our Talking Thai-English-Thai dictionary for Android will mostly run on the Kindle Fire, but Amazon has unfortunately decided to create two major issues:

  • For no rational reason, Amazon went out of their way to specially cripple their own version of Android so that it will not support any third-party keyboards (that is, keyboards other than the one keyboard that Amazon provides). Note that this is a special quirk of the crippled version of Android that Amazon ships on their devices and it is beyond our control. Our dictionary app comes with a handy Paiboon Keyboard which lets you type in Thai and also type the special English-like symbols needed for pronunciation guides while in our application. Amazon's senseless modification prevents the Paiboon Keyboard from working. So, you can type in English with no problem, but if you want to type in Thai, you will need to find some other solution for the Kindle Fire. You may need to "root" your device, as many Kindle Fire users have done, in order to work around the inexplicable limitations placed on the device by Amazon. If you are a Kindle Fire user, we urge you to take all means possible to contact Amazon and demand that Amazon update their software and restore to you this basic right, enjoyed by all Android users on all platforms except the Kindle Fire. Tell them you want to use a bilingual dictionary app that uses a custom Android Soft Keyboard (also known as an IME), but Amazon has inexplicably disabled this feature. Our guess is that Amazon disabled third-party keyboards so they could "control" distribution of Kindle Fires in non-English-speaking markets. If we can make Amazon realize that bilingual dictionaries and other apps require custom keyboards even in the US/European market, Amazon may relent.

  • A second issue which arises on the Kindle Fire is that Amazon does not ship the device with the Google Play Store app (formerly known as Google's "Android Market" app), which is by a vast margin the largest paid app store on the Android platform. Instead, Amazon ships its own Amazon Appstore app, so that Amazon may usurp all profits while sticking you with an extremely limited selection of apps. At this time, our dictionary app is only available on Google Play/Android Market. We intend to list ourselves on the Amazon Appstore in the future, but we have not done so yet (in part because of the keyboard problem). Despite this further obstacle created by Amazon, many Kindle Fire users have found ways to modify their devices (possibly involving "rooting") so they can install Google Play Store/Android Market and get access to the hundreds of thousands of apps available on Google's flagship app store. We highly recommend that you check on the internet to see what options are available to you.

Here is an excellent website which describes the process of liberating your Fire from the greedy clutches of Amazon and enabling third-party keyboards such as our Paiboon keyboard:

Use a third party keyboard with a (rooted) Amazon Kindle Fire

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Q: Will the dictionary run on Sony-Ericsson devices?
Why do dictionary definitions shift left and right on Sony-Ericsson devices?
A: The dictionary does run with full features, but we have discovered that Sony made certain non-standard modifications to Android Version 2.3.x that cause some minor display issues with our app. In particular, after you click on some part of a dictionary entry (such as a translation or speaker icon), you may see that dictionary entry shift to the left or right a few letters. This symptom is similar in appearance to the Android Version 3.X problem described in the next item below, but the underlying cause is different: it is due to Sony-specific modifications to Android.

Although we cannot completely work around the Sony defect, we did introduce a special new switch in version 1.7 of our Android app for Sony users: touch your device's Menu button, touch "Settings," and scroll down and uncheck "Indentation." This will disable indentation of each entry, and this should also make the Sony display problem go away so that you can use your dictionary normally.

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Q: Will the dictionary run on Samsung devices with Android 2.2.1?
Why does my dictionary give license errors on my Samsung with Android 2.2.1?
A: Summary: there is a nasty Samsung Android 2.2.1 bug that, in rare cases, may cause our dictionary to be unable to permanently save its settings across device reboots, or give you license errors when you use our dictionary when not connected to the internet. Until Samsung releases a new Android version to fix the bug for real, there is a way to restore full ThaiDict functionality, as detailed below.

We have gotten word of a bug that Samsung introduced in their custom 2.2.1 firmware for devices such as the Galaxy S (and other Samsung devices) which may cause our application to be unable to remember its Settings, or may also cause our application to fail to retain its license for the normal offline period (normally you can be off the internet for 15+ days plus a multi-day grace period and still use the dictionary, before you need to be online to confirm your license, as explained here).

This bug comes from Samsung and is beyond our control, and it may affect any app on your device (not just ThaiDict). Specifically, it may cause any app on your device to be unable to save application preferences that persist across reboots of your device. Thousands of Samsung users are clamoring for an Android update but as of February 2012, Samsung has not yet released one.

This Samsung bug does not affect all apps, and it may not affect a given app (like, say, ThaiDict) in all cases. In fact, the only time you will see this Samsung bug is in the following scenario: say you install an app A, then you remove app A, then you install or remove one or more other apps, and then you install app A again. In this scenario, app A is likely to experience problems saving its settings. If app A happens to be our ThaiDict, you will see that you cannot save settings across reboot and you will also experience license failures if you run the app when not connected to the internet.

The problem is that when you uninstall any app, Samsung's buggy Android 2.2.1 fails to clean up all of that app's settings files. It leaves behind an orphaned settings folder, which for our dictionary is called /dbdata/databases/com.wordinthehand.thaidict (by the way, /dbdata is a Samsung-specific concept that Samsung invented for their devices and is not a standard part of Google's Android).

Then, if you later re-install the same app, the app cannot create new settings (because it cannot read, write, or delete the old orphaned folder), nor can it access the settings from the previous installation.

Simply uninstalling and reinstalling ThaiDict will not solve the problem, because the bug is in Samsung's uninstallation code.

The solution is to remove or rename the old, crufty settings folder before re-installing the app.

If your device happens to be rooted, this is easy. Download and run one of the many, free file explorer apps, such as Droid Explorer or ASTRO, navigate to /dbdata/databases/com.wordinthehand.thaidict (note that your file explorer app must be running as root otherwise /dbdata will appear to be empty), and rename the folder to anything else (say com.xxx.xxx). Then you can install ThaiDict and use as normal.

If your device is not rooted, then unfortunately the only way to delete the old, crufty settings folder is to do a factory reset of your phone. The factory reset will completely wipe all apps and data on your phone and restore it to its original condition. If you do this you will not lose any purchases you made on the Google Play Store / Android Market, but you will have to re-download all your apps and set them up again, as well as restoring any music or other data you put on your phone.

We hope Samsung will fix their bug for real. Perhaps they will offer and Android 4.X update for your device that fixes the problem.

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Q: Why are entries sometimes cut off on Android 3.X devices?
Why do entries sometimes shift to the left or right on Android 3.X devices?
A: In Android Version 3.X (aka Honeycomb), which Google released in early 2011 and which only runs on certain tablet devices, Google introduced a display bug which sometimes causes our dictionary entries to be incorrectly wrapped from line to line, and occasionally even display wider than the screen, so that to see the whole entry you need to actually touch on part of the definition that is not a hotlink and drag your finger left or right to see the whole entry. You will find that this problem is intermittent: you might see it for an entry, then go to another screen and come back to the same entry, and the problem will be gone.

This problem looks nearly identical to a similar problem on Sony-Ericsson devices running Android 3.3.x, but that problem turns out to have a different cause and solution, as explained above.

Unfortunately, due to the internal nature of the Android 3.X bug, we are not able to fix the bug for you on 3.X devices. It is too deep inside Google's operating system.

Fortunately, we have gotten word that Google has fixed the bug in Android Version 4.X, and we understand that many current 3.X device vendors will allow upgrade to 4.X. So if you are experiencing this problem, contact your device manufacturer to see if you can upgrade to 4.X.

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Licensing Questions and Answers:

Q: How does the app licensing work?
Why does the app say "Unable to verify your purchase of this app"?
Does your app use Google Android Market Licensing?
Does your app use Google Play Licensing?
Does your app use Android Licensing Verification Library (LVL)?
A: First of all, thanks for your legitimate purchase of our app and we apologize for any difficulty caused by licensing issues. Piracy is such a major issue on the Android platform that it threatens to reduce our revenues to the point where we can no longer afford to keep updating your dictionary and providing you with new Thai learning materials, so we hope you will bear with this burden that is placed on all of our honest customers.

Our Android application uses Google Play Licensing (formerly known as Google Android Market Licensing, and also known as Android Licensing Verification Library or LVL) in order to verify your purchase. Google Play Licensing periodically contacts Google's servers on the internet to check your license. The license check is done on very rare intervals (it's done once when you first download, install, and activate our software, and then it's done every 15 days with multiple days of grace period in case you don't happen to be on the internet on the day that Google checks). So, in the vast majority of cases, customers never notice the license checks at all.

If you see the message "Unable to verify your purchase of this app," it means that Google's licensing system on your device was unable to receive a response from Google Play licensing servers on the internet confirming that your purchase was valid. There are several reasons why this might happen:

  • If you have a Samsung device running Android Version 2.2.1, please see this item for a Samsung-specific bug that may cause you to see the license failure message whenever your device is off the internet. Fortunately there is a workaround for this Samsung bug, until Samsung offers a new version of Android to fix it for real.

  • If you have just purchased the app, installed it, and completed the download of dictionary definitions and sounds that happens when you run the app for the first time, and you are seeing this message, then there are several possibilities:

    • It could be that something went wrong with your purchase. The Google "Play Store" app (formerly known as Google's Android "Market" app) is notorious for giving confusing feedback about order status, and there might be a problem you didn't notice. It's quick, easy and sensible to check your order status first just to rule out this possibile source of problems. Google Play / Android Market purchases have to go through several steps that are not always obvious ("authorized," "charged," "confirmed") before Google's servers will issue a license for your purchase. Click the link that Google provided in the email receipt mailed to you on purchase, or visit https://checkout.google.com and log in to verify that your purchase fully went though with no holds or other issues.

    • Perhaps your device was not on the internet at the exact moment when Google's licensing system did its first license check. The first check happens right after the app finishes its one-time download of dictionary definitions and sounds. If you disconnected your internet around that moment, it might have caused the license check to fail. To fix this, simply reconnect your internet and run the dictionary once.

  • If you have been using the app successfully for a long time, and then you suddenly see the "Unable to verify your purchase of this app" message, then the problem is almost certainly that your device has been off the internet every time you ran the dictionary for an extended period of time (more than 15 days). There is a simple way to get licensed again. You need only connect your device to the internet once (for example, bring it to an internet cafe with WiFi), run the app once, and the license will be valid again for at least 15 days. Typically our customers never see this issue but in extreme cases it can happen.

  • Make sure that you are using the very latest version of our dictionary software. As new Android devices come with their own idiosyncrasies, we often release new versions to address Google Play Licensing issues.

  • A very, very common case when the license message pops up is that your device might actually be in "Airplane Mode" (also called "Flight Mode" on some devices) and all access to the internet (either by WiFi or mobile internet) is blocked. On most devices, you can find the "Airplane Mode" checkbox in your device's "Settings" app under "Wireless & Networks." First use another app like Browser or Email to verify that your device can really reach the internet, disabling "Airplane Mode" if needed (and connecting to a WiFi network if needed), and then run the dictionary again. Be aware that if you use the Browser app to check your connectivity, you must browse to a new website you've never visited before (otherwise Browser will likely show you an old cached version of that site and not actually connect over the internet at that moment).

  • Your device must have the correct date and time in order for the license check to work. Many customers have devices with incorrect time (typically because they recently removed the device battery). So check the time of day and date, including the year, to make sure that is not the source of your failures. Often the date and time will look right but it turns out the year is wrong.

  • It could also be that there is some intermittent problem with Google's licensing system on your device or their servers on the internet. It is worthwhile to simply try again: connect to the internet and just run the app. If that doesn't work, try again after a delay of a few hours, or even better, try again with a different internet connection (e.g. go to an internet cafe and try with wifi). A good test of connectivity is to run the Google Play Store app (formerly known as Google's Android "Market" app) on your device and search for some app you've never searched for before: if you see the new search results displayed on your device, it means that your device can reach Google's servers at that moment (although this is not a 100% sure indication that your device can reach Google's licensing servers). Note that Google's "Play Store"/"Market" app aggressively caches the results of earlier searches, so the only way to be sure that you are reaching Google's servers at that moment is to search for something you have never searched for before.

  • Your purchase in Google Play (formerly known as Google's "Android Market") is purely tied to your Google Account (the email address with which your device was associated when you purchased our app), so if you have changed the Google Account on your device since you purchased our app, or switched to a new device with a different Google Account, then this would explain the license failures. You need to have the same primary Google Account on your device as when you made the initial purchase.

  • If you use your device with multiple different SIM cards, it is possible that changing your SIM card may cause licensing issues. While your purchase in Google Play / Android Market is purely tied to your Google Account (the email address with which your device was associated when you purchased our app), changing the SIM card on your device may trigger Google Play Licensing to do another license check immediately. So you may find that you need to jump on the internet once each time you change your SIM card and re-run the dictionary. This does not mean that you have to actually use any particular SIM card to connect to the internet to do the license check (potentially paying exorbitant roaming fees). You can simply connect your device once using the WiFi at any hotel, internet cafe, coffee shop, or other location and then run the dictionary to renew your license.

  • If you have recently upgraded the Android operating system on your device, or if you have recently used the "Clear Data" or "Clear Cache" feature on any Google app including the "Play Store"/"Market" app, all of these actions can potentially cause Google Play Licensing to do another license check immediately. Connecting to the internet and running the dictionary once should clear the error.

  • Occasionally, Google releases new versions of the "Play Store" app (formerly known as Google's Android "Market" app) or their internal Google apps and services that introduce bugs in Android Market Licensing. Some of these bugs can be fixed by the following easy and harmless steps, so this is worth a try:

    • run your device's "Settings" app
    • touch Applications
    • touch Manage Applications
    • choose the "All" tab
    • touch Market
    • touch "Clear Cache" (not "Clear Data")
    • go back up to Manage Applications
    • touch Market Updater
    • touch "Clear Cache" (not "Clear Data")
    • go back up to Manage Applications
    • touch "Google Services Framework"
    • touch "Clear Cache" (not "Clear Data")
    • connect to the internet
    • run the Market app and search for any random text that you have never searched for before, to verify you are connected to the Market servers
    • run our dictionary and see if the license check works

  • Many Android users "root" their device in order to enable custom functionality not supported by Google. The act of rooting is unlikely to affect Google Play Licensing by itself, but if you then use your root capability to install custom ROMs (custom Android Versions), this can very often cause problems with Google Play licensing. Consult the support forums for your custom ROM provider to see if there are any solutions.

    Note that your device may already have been rooted and customized by the company that sold you the device (especially if you bought the unit in Asia) and you may not even know it. So it's worth asking.

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Keyboard Questions and Answers:

Q: Do I have to purchase a separate Thai keyboard?
A: No. Our app comes with everything you need to read and type English, Thai Script and Thai Sound. We have included, free of charge, the Paiboon Keyboard, which allows you to type all the Thai letters and special phonetic symbols you will need for our dictionary.

The Paiboon Keyboard is specially designed for use with our app: it features a simple layout with large, finger-friendly keys and includes only the buttons needed for the dictionary. For example, it doesn't include an enter key, punctuation, or other special symbols that force general-purpose keyboards to have such tiny keys.

If you already have a third-party Android keyboard that you like, you can of course also use it with our app.

Special note for Amazon Kindle Fire users: see this question.

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Q: What does the Paiboon Keyboard look like?
A: The Paiboon Keyboard is specially designed for use with our app: it features a simple layout with large, finger-friendly keys and includes only the buttons needed for the dictionary. For example, it doesn't include an enter key, punctuation, or other special symbols that force general-purpose keyboards to have such tiny keys.

The Paiboon Keyboard automatically adjusts its appearance based on your dictionary section and settings.

For example, while searching for a Thai word using Thai Script, the Paiboon Keyboard displays like this:

Built-In Thai Script Keyboard

While searching for a Thai word using one one of our 12 Thai Sound pronunciation guide systems, the keyboard automatically adapts itself to your currenly selected system, as shown here for the Paiboon+ system:

Built-In Thai Sound Keyboard

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Q: Can I use my favorite Android keyboards?
A: Yes. While typing English, Thai Script, or Thai Sound words, you can choose any keyboard, including our free, built-in Paiboon keyboard, or your favorite system or third-party Android keyboard.

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Q: Why don't I see the Paiboon Keyboard?
How do I activate the Paiboon Keyboard?
A: For security reasons, Android requires that you explicitly enable any new keyboard that you have just installed. You only have to do this once.

For complete instructions on how to enable the Paiboon Keyboard on your device, start the dictionary and touch your device's Menu button. Choose "Help" and then navigate to the Help section called "Using the Dictionary," then "On-Screen Keyboard."

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Q: How do I switch keyboards in Android?
A: We have included complete documentation showing you how to activate the Paiboon Keyboard, and how to switch between the Paiboon Keyboard and other keyboards, in our application Help.

Start the dictionary and touch your device's Menu button. Choose "Help" and then navigate to the Help section called "Using the Dictionary," then "On-Screen Keyboard."

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Q: How can I easily switch from the Paiboon Keyboard to another keyboard?
A: The Paiboon Keyboard includes a handy keyboard chooser button that will directly bring up the list of keyboards so that you can switch:

Keyboard Chooser Button

When the Paiboon Keyboard is in its Thai Script mode, you must first touch the Shift key in order to see the chooser button. This is because there was no room on the unshifted keyboard for the chooser button, without making the keys inconveniently small:

Keyboard Chooser Button: Thai Script

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Q: Can the dictionary automatically switch between English/Thai keyboards?
Can I make the keyboard follow which dictionary section I'm in?
A: If you are using our provided Paiboon Keyboard, then yes! The Paiboon Keyboard always automatically notices which section of the dictionary you are in and adapts its keys appropriately. There is an English keyboard, a Thai Script keyboard, and a custom keyboard for each Thai Sound Pronunciation Guide system.

If you are using another keyboard, then unfortunately Android does not give us app developers the necessary control over third-party keyboards, so we cannot switch your keyboard automatically as you switch between dictionary sections. This is a feature that many Android users have been yelling at Google to include for more than two years now, but it still has not surfaced.

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Q: Can I use the Paiboon Keyboard to type Thai Script in other apps?
A: Yes, you can use the built-in Paiboon Keyboard to type Thai Script in other apps, but keep in mind that the Paiboon Keyboard was specially designed for use inside our dictionary app. The Paiboon Keyboard features a simple layout with large, finger-friendly keys and includes only the buttons needed for the dictionary. For example, it doesn't include an enter key, punctuation, or other special symbols that force general-purpose keyboards to have such tiny keys. So it may not have all the keys you need for general email writing: that is not what it was designed for.

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Q: Why does the Paiboon Keyboard appear in other apps?
A: It is sometimes handy to have the Paiboon Keyboard available for typing Thai in other apps, such as when composing a quick SMS.

However, the true reason why the Paiboon Keyboard appears in other apps is that Google does not allow us app developers to create a keyboard that is specific to one app, without also losing a wide variety of other important functionality in our app (such as the ability for you to select, copy, and paste part of the text using the selector bars). We would actually have preferred to make the Paiboon Keyboard private to our app, but Google did not give us this choice.

Developers and users alike have been screaming at Google for the ability to set an app-specific keyboard, but as of January 2012 Google has still not provided this functionality.

This means that if you are using the Paiboon Keyboard in our dictionary app and you switch to another app, you will generally need to also switch keyboards back to whatever Android keyboard you normally use. We've provided handy chooser buttons in our keyboards to make this easier.

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Q: Why does the Paiboon Keyboard get de-selected every time I reboot?
A: This is almost certainly because you, or some program on your device, has moved our app from your device's internal storage to your SD card. We do not advise that you move the tiny (6 megabyte (6MB, or 0.006GB)) core of our app from your internal storage (where it will install by default) to your SD card.

The core of the app must reside on your internal storage due to a limitation of the Android operating system: any app that has its own keyboard (as we have the Paiboon Keyboard) must be stored in internal storage, otherwise the keyboard becomes un-selected each time you reboot your device. This de-selection is very inconvenient because it means you must re-enable the keyboard each time you reboot.

This is purely an issue of where to store the very small (6 megabyte (6MB, or 0.006GB)) app core. Our app automatically stores the big 380 megabyte (380MB, or 0.38GB) dictonary definitions and sounds on your SD card in every case.

So you can get the correct behavior back by moving the app from your SD card back to your internal storage. To do this (or to check its current location):

  • run your device's "Settings" app
  • touch "Applications"
  • touch "Manage Applications"
  • choose the "All" tab
  • touch "ThaiDict"
  • you will get a detail screen for ThaiDict
  • if you see a button on the screen labeled "Move to SD Card," it means that the tiny 6 megabyte (6MB, or 0.006GB) core of our app is currently on your internal storage, so no action is necessary.
  • if you see a button on the screen labeled "Move to Phone" or "Move to Tablet" or "Move to Internal," it means that the 6 megabyte (6MB, or 0.006GB) core of our app is currently on your SD card, so you should touch that button to move the core back to your internal storage.

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Using the App Questions and Answers:

Q: Why does the app always start on the Help screen?
Can I make the app start where I left off?
Should I exit the app using Back or Home?
A: This is a common question which is answered in our Help pages under "Using the Dictionary" ... "Exiting: Back vs. Home." Here is an excerpt:

Some Android users are accustomed to using the Back button to "exit" the app and get back to their device's Home screen. That works because most apps (other than, say, the Browser app) do not have a deep history, and so just a few touches of Back will bring you back to the Home screen.

For our app, we recommend that you touch the Home button to get back to your device's Home screen. This has several advantages: it brings you Home instantly with one touch every time, and even better, when you run the app again, you will be right back where you left off with all your backward and forward history intact.

Some Android users choose to exit apps using Back because on many (but not all) Android Versions, Back also has the side effect of causing the app to no longer appear in the list of running apps (that you can see by long-touching the Home button), meaning that the app is not running and not taking up memory on the device. Various Android users do this for reasons of conserving either battery life or memory. This is a good strategy for apps which continue to actively use your device's processor (and thus battery) while in the background.

However, our dictionary is not such an app. We are not aware of any battery life or memory benefits from exiting our app using the Back button (or explicitly killing it using a Task Killer app). Therefore, we recommend use of the Home button to exit the app instead.

In particular,

  • When our dictionary app is not in the foreground, it does not consume any CPU (or battery) resources on your device because it does not run. The only exceptions to this are:

    • When you install the app and run it for the first time, the app downloads dictionary entries and sounds from the internet. During this download, our app attempts to continue the download even when in the background (if Android permits), in order to allow you to use other apps while you wait for the download to complete.

    • When you use the Paiboon Keyboard from other apps on your device, part of our app is running and thus consuming minute amounts of your battery. However, this only applies to periods when the Paiboon Keyboard itself is visible on the screen.

  • If you use the Home button to leave the app and run another app, our app will still be consuming memory on your device as it sits quietly in the background. However, this does not mean it is consuming battery life. The memory hardware on your device consumes the same amount of battery regardless of whether there is 1MB of memory used or 100MB of memory used. So you will not save battery by actively clearing out your device's memory.

  • If you use the Home button to leave the app and run another app, and the new foreground app requires more memory than is currently available on your device, then Android will automatically kill our app to free up more memory. You do not need to worry about running out of memory. You do not need to manually manage your device's memory. So you don't need to explicitly kill our app via the Back button in order to run other apps.

For all these reasons, we recommend that you exit our app using the Home button.

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Companion Material Questions and Answers:

Q: What other Thai learning materials are available?
What else does Paiboon Publishing produce?
Which Thai books work best with the dictionary?
A: Paiboon PublishingThe Talking Thai-English-Thai dictionary was developed by Paiboon Publishing and Word in the Hand™ Inc.

Paiboon Publishing is the world's leading producer of South-East Asian language learning materials, including the famous Thai for Beginners and the infamous Thai for Lovers. There's even an audio companion to the learning books, a guide to pronunciation, and a multi-volume series on how to Speak Like a Thai.

Our software dictionary is the perfect companion to these materials because it supports the same pronunciation guide system as the Paiboon Thai products (for more detail on pronunciation guide systems, see Search-by-Sound™).

If you have a mobile device, don't miss out on this indispensable learning app from Paiboon Publishing:

Thai for Beginners AppThe Thai for Beginners App
by Benjawan Poomsan Becker
and Dominique Mayrand

For iPhone, iPad and iPod Touch: Buy Now
For Android: available mid-2012.

The best Thai language learning app available anywhere!

Paiboon Publishing’s Thai for Beginners app makes it easy to study your Thai lessons wherever you go with your iPhone, iPad or iPod Touch. The lessons follow the format of the Thai for Beginners book but a real Thai person speaks each of the over 3,000 words or phrases. Test your ability to hear and understand Thai or test your knowledge of written Thai with the built in exercises. Hearing the spoken Thai will help you increase the speed of learning the language that no book alone can do. Plus you’ll find many new opportunities to practice your Thai since your iPhone, iPad or iPod Touch will be with you all the time.

Buy Now from the Apple iTunes App Store

For more info on Paiboon Publishing products, see www.paiboonpublishing.com. Here are just some of the titles that you can use alongside the dictionary software:

Thai for Beginners
Thai for Beginners
Thai for Intermediate Learners
Thai for Intermediate Learners
Thai for Advanced Readers
Thai for Advanced Readers
New Thai-English Dictionary
New Thai-English Dictionary
Thai for Travelers
Thai for Travelers
Practical Thai Conversation - Vol 1
Practical Thai Conversation - Vol 1
Practical Thai Conversation - Vol 2
Practical Thai Conversation - Vol 2
Improving Your Thai Pronunciation
Improving Your Thai Pronunciation
Speak Like a Thai Volume 1
Speak Like a Thai Volume 1
Speak Like a Thai Volume 2
Speak Like a Thai Volume 2
Speak Like a Thai Volume 3
Speak Like a Thai Volume 3
Speak Like a Thai Volume 4
Speak Like a Thai Volume 4
Speak Like a Thai Volume 5
Speak Like a Thai Volume 5
Speak Like a Thai Volume 6
Speak Like a Thai Volume 6
Speak Like a Thai Volume 7
Speak Like a Thai Volume 7
Thai Keyboard Stickers
Thai Keyboard Stickers
Thailand Fever
Thailand Fever
Thailand Fieber
Thailand Fieber
Thai for Lovers
Thai for Lovers
Thai for Gay Tourists
Thai for Gay Tourists
Retiring in Thailand
Retiring in Thailand
How to Buy Land and Build a House in Thailand
How to Buy Land and Build a House in Thailand
How to Establish a Successful Business in Thailand
How to Establish a Successful Business in Thailand
Thai Law for Foreigners
Thai Law for Foreigners

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