< Overview

Thai <> English Dictionary

for Android phones/tablets

Support

Easy Answers from Our FAQ

Please check our Frequently Asked Questions (FAQ) list. As customers ask questions, we place the answers on the FAQ. The answer to your question may be just one tap away.

Purchasing/Downloading/Ordering/Billing/Accounting Issues

If you have any ordering, billing, or accounting issues, or if you have any problems purchasing or downloading the product from the app store, you need to contact:

Apple, Google, and PayPal do not share any customer information with us whatsoever or give us the ability to see or make any changes to your account.

If you are looking for a refund, see below.

Technical and Content Issues

Paiboon Publishing and Word in the Hand™ Inc. offer e-mail support for the following technical issues:

problems using the product on your device
problems with the content (e.g. words, definitions)

Please check our Frequently Asked Questions (FAQ) list. As customers ask questions, we place the answers on the FAQ. The answer to your question may be just one tap away.

If you still want to send a support question to Word in the Hand, send e-mail to support@word-in-the-hand.com. In your email, tell us:

Your name.
Make and model of your device/computer: If Android, is it a phone or a tablet? If Windows, is it a laptop or desktop?
Your Operating System: For Android, you can find out which Android Version your device has installed by running the Google Settings app from your device's home screen, then choosing "About" (it might also say "About Phone" or "About Tablet"), then looking under "Android Version."

We will respond to your question within 5 business days. We can answer most questions within that time. However, particularly complex technical questions might need to be forwarded to Word in the Hand's technical staff. In this case, we will respond to you within 5 days to let you know your question has been forwarded, and you should expect a response within 30 calendar days (typically much more quickly).

Returns and Money-Back Guarantee

Buy with confidence knowing we offer a money-back guarantee:

After you purchase your product and take a reasonable time to try it out (ignore Google Play Store's absurd 15-minute return policy), we will be happy to give you a full refund for any reasonable cause (e.g. if the product does not function as advertised, if the product is not compatible with your device/computer, if you accidentally purchased twice or on the wrong account, if you misunderstood the app functionality).

To get an immediate refund for Android or Windows purchases, just email us at orders@word-in-the-hand.com. For Android, be sure to forward us the receipt email you got from Google Play when you purchased (or you can copy and paste the large order number from that receipt if you prefer) because we need the Google Play order number to issue the refund.

Software Versions

To see a list of all software versions so you can find out what changed, visit this page.