Support - Thai-English Talking Dictionary for iPhone/iPad

Talking Thai–English–Thai Dictionary
for iPhone/iPad/iPod Touch

Support

Easy Answers from Our FAQ

Please check our Frequently Asked Questions (FAQ) list. As customers ask questions, we place the answers on the FAQ. The answer to your question may be just one click away.

Technical and Content Issues

Paiboon Publishing and Word in the Hand™ Inc. offer e-mail support for the following technical issues:

problems using the product on your iPhone/iPad/iPod Touch
problems with the content (e.g. words, definitions)

If you have any problems purchasing or downloading the product from the Apple iTunes site, or if you have any ordering, billing, or accounting issues, you need to contact Apple for support.

Also, please check our Frequently Asked Questions (FAQ) list. As customers ask questions, we place the answers on the FAQ. The answer to your question may be just one click away.

To see a list of all software versions so you can find out what changed, visit this page.

If you still want to send a support question to Word in the Hand, send e-mail to support@word-in-the-hand.com. In your email, tell us:

Your name.
Your device model: Do you have an iPhone, iPad, or iPod Touch?
Your Operating System: You can find this in the Apple "Settings" app on your device's home screen (in Settings, look under "General...About...Version").

We will respond to your question within 5 business days. We can answer most questions at that time. However, particularly complex technical questions might need to be forwarded to Word in the Hand's technical staff. In this case, we will respond to you within 5 days to let you know your question has been forwarded, and you should expect a response within 30 calendar days (typically much more quickly).

Purchasing/Downloading/Ordering/Billing/Accounting Issues

Apple maintains complete control over the process of purchasing our application and downloading it to your device. Therefore, we are not able to assist you in these matters, because we do not have any access to your purchasing or accounting information.

So please contact Apple if you have an issue in these areas.

If you wish to request a refund for any reason, you must also contact Apple, because Apple does not give us the ability to grant refunds to our customers. If Apple does ask us to approve a refund for your purchase, we nearly always grant the request (as long as there is any legitimate reason).